Comments on: The Power of Awesome Hospitality http://www.tomfeltenstein.com/the-power-of-awesome-hospitality/ Keynote Speaker, Neighborhood Marketing Visionary, Leading Franchise & Restaurant Consultant, Motivational Trainer, Best-Selling Author Thu, 12 Jan 2012 18:19:00 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Ubuntu Maverick Meerkat http://www.tomfeltenstein.com/the-power-of-awesome-hospitality/comment-page-1/#comment-89 Ubuntu Maverick Meerkat Thu, 15 Apr 2010 07:33:46 +0000 http://www.tomfeltenstein.com/?p=419#comment-89 Thanks soooooooooooooooooo much for the article, This was exactly the thing I needed this morning! Thanks soooooooooooooooooo much for the article, This was exactly the thing I needed this morning!

]]> By: Ubuntu Maverick Meerkat http://www.tomfeltenstein.com/the-power-of-awesome-hospitality/comment-page-1/#comment-525 Ubuntu Maverick Meerkat Thu, 15 Apr 2010 07:33:00 +0000 http://www.tomfeltenstein.com/?p=419#comment-525 Thanks soooooooooooooooooo much for the article, This was exactly the thing I needed this morning! Thanks soooooooooooooooooo much for the article, This was exactly the thing I needed this morning!

]]> By: Shea Pel http://www.tomfeltenstein.com/the-power-of-awesome-hospitality/comment-page-1/#comment-88 Shea Pel Wed, 14 Apr 2010 22:45:01 +0000 http://www.tomfeltenstein.com/?p=419#comment-88 I'm happy! You seem very knowledgable about this topic and it shows. Looking forward to future posts. Cheers! I’m happy! You seem very knowledgable about this topic and it shows. Looking forward to future posts. Cheers!

]]> By: Shea Pel http://www.tomfeltenstein.com/the-power-of-awesome-hospitality/comment-page-1/#comment-524 Shea Pel Wed, 14 Apr 2010 22:45:00 +0000 http://www.tomfeltenstein.com/?p=419#comment-524 I'm happy! You seem very knowledgable about this topic and it shows. Looking forward to future posts. Cheers! I’m happy! You seem very knowledgable about this topic and it shows. Looking forward to future posts. Cheers!

]]> By: Michele Ritter http://www.tomfeltenstein.com/the-power-of-awesome-hospitality/comment-page-1/#comment-24 Michele Ritter Thu, 04 Mar 2010 00:14:12 +0000 http://www.tomfeltenstein.com/?p=419#comment-24 Tom - I'm the Director of Marketing at a SWFL hospital. Our typical patient is very "mature," if you know what I mean... Recently, a patient's wife contacted Gene, one of our Food & Nutrition Services employees, in a panic because she was certain that her husband (our patient) left his hearing aid on his meal tray that had recently been removed from the patient room. If you've ever priced hearing aids, you will understand her panic - which Gene immediately perceived. He proceeded to sift through all the refuse containers in the kitchen...twice! He searched through all sorts of yuck with no results. He returned to the patient's room to apologetically reported his lack of results. They were so appreciative of his efforts, and word spread through the hospital floor among the nursing staff about this great thing Gene had done. The next day, the patient's wife tracked Gene down to let him know that they found the hearing aid - on the floor next to the bedside table. Gene not only went above & beyond for that patient & his wife to exceed their expectations, but he also impressed his co-workers...and hopefully inspired them to provide the same level of heroic service for our patients. Thanks for setting up this survey - I hope others post their stories. I am always looking for great stories and ideas to take back to the hospital! Tom – I'm the Director of Marketing at a SWFL hospital. Our typical patient is very "mature," if you know what I mean…
Recently, a patient's wife contacted Gene, one of our Food & Nutrition Services employees, in a panic because she was certain that her husband (our patient) left his hearing aid on his meal tray that had recently been removed from the patient room. If you've ever priced hearing aids, you will understand her panic – which Gene immediately perceived. He proceeded to sift through all the refuse containers in the kitchen…twice! He searched through all sorts of yuck with no results. He returned to the patient's room to apologetically reported his lack of results. They were so appreciative of his efforts, and word spread through the hospital floor among the nursing staff about this great thing Gene had done.

The next day, the patient's wife tracked Gene down to let him know that they found the hearing aid – on the floor next to the bedside table.

Gene not only went above & beyond for that patient & his wife to exceed their expectations, but he also impressed his co-workers…and hopefully inspired them to provide the same level of heroic service for our patients.

Thanks for setting up this survey – I hope others post their stories. I am always looking for great stories and ideas to take back to the hospital!

]]> By: Michele Ritter http://www.tomfeltenstein.com/the-power-of-awesome-hospitality/comment-page-1/#comment-523 Michele Ritter Thu, 04 Mar 2010 00:14:00 +0000 http://www.tomfeltenstein.com/?p=419#comment-523 Tom - I'm the Director of Marketing at a SWFL hospital. Our typical patient is very "mature," if you know what I mean... Recently, a patient's wife contacted Gene, one of our Food & Nutrition Services employees, in a panic because she was certain that her husband (our patient) left his hearing aid on his meal tray that had recently been removed from the patient room. If you've ever priced hearing aids, you will understand her panic - which Gene immediately perceived. He proceeded to sift through all the refuse containers in the kitchen...twice! He searched through all sorts of yuck with no results. He returned to the patient's room to apologetically reported his lack of results. They were so appreciative of his efforts, and word spread through the hospital floor among the nursing staff about this great thing Gene had done. The next day, the patient's wife tracked Gene down to let him know that they found the hearing aid - on the floor next to the bedside table. Gene not only went above & beyond for that patient & his wife to exceed their expectations, but he also impressed his co-workers...and hopefully inspired them to provide the same level of heroic service for our patients. Thanks for setting up this survey - I hope others post their stories. I am always looking for great stories and ideas to take back to the hospital! Tom – I'm the Director of Marketing at a SWFL hospital. Our typical patient is very "mature," if you know what I mean…
Recently, a patient's wife contacted Gene, one of our Food & Nutrition Services employees, in a panic because she was certain that her husband (our patient) left his hearing aid on his meal tray that had recently been removed from the patient room. If you've ever priced hearing aids, you will understand her panic – which Gene immediately perceived. He proceeded to sift through all the refuse containers in the kitchen…twice! He searched through all sorts of yuck with no results. He returned to the patient's room to apologetically reported his lack of results. They were so appreciative of his efforts, and word spread through the hospital floor among the nursing staff about this great thing Gene had done.

The next day, the patient's wife tracked Gene down to let him know that they found the hearing aid – on the floor next to the bedside table.

Gene not only went above & beyond for that patient & his wife to exceed their expectations, but he also impressed his co-workers…and hopefully inspired them to provide the same level of heroic service for our patients.

Thanks for setting up this survey – I hope others post their stories. I am always looking for great stories and ideas to take back to the hospital!

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